Our school unique Frog URL is: pnp-49283.frog.civica.education
Accessing Frog & FrogGo: A Guide for Families
Frog is our school’s online learning and communication platform, helping families stay connected with important school information, notices, announcements and more.
Families can access Frog through a web browser or use the FrogGo app on their mobile device.
Whether you’re connecting for the first time or having trouble logging in, follow the instructions below to get started.
Step 1: Set Up Your Community Portal Account
Important: All parents and caregivers must first create and activate their account through the Department for Education’s Community Portal before accessing Frog or FrogGo.
This is a Department requirement and is essential for your account to work correctly.
- Locate your Community Portal invitation email. This contains your unique registration link and is sent from noreply@schools.
- Need to request a new email? Use this form.
- Open the link and follow the instructions to create your Community Portal account.
- Log in to the Community Portal using your newly created account.
- Once logged in, locate the box titled Frog LMS.
- Can’t see your child(ren) or the Frog LMS link? Wait up to 24hrs for accounts to sync.
- Select Frog LMS to access our school’s Frog platform.
Once you’ve successfully completed these steps, your account should be ready to use with the FrogGo mobile app.
Step 2: Connect the FrogGo App
FrogGo allows you to access our school’s Frog platform conveniently from your phone.
After activating your Community Portal account:
- Download and open the FrogGo app on your mobile device.
- When prompted for the school’s Frog address, enter: pnp-49283.frog.civica.education
- Select Caregiver when asked to choose your account type.
- Log in using the account details you created through the Community Portal.
- When prompted, select Allow to grant access.
🎉 You’re now connected! You should now be able to access our school’s Frog platform through the FrogGo app.
Please note: This setup process is generally only required the first time you connect FrogGo. Once connected, your account should load automatically when you open the app.
Having Trouble Accessing Frog?
If you’re having trouble logging in or connecting to FrogGo, please check the following:
Have you activated your Community Portal account?
You must complete the Community Portal registration process before FrogGo will grant you access. Simply downloading FrogGo is not enough.
Have you opened Frog LMS through the Community Portal?
After creating your account, log in to the Community Portal and select the Frog LMS box before attempting to connect through FrogGo.
Are you using the correct school address?
Make sure you’ve entered the school’s Frog address correctly:
pnp-49283.frog.civica.education
Have you selected the correct account type?
When signing in through FrogGo, select Caregiver and use your Community Portal account details.
Have you allowed access?
If you are asked to authorise access during login, select Allow to complete the connection.
Need a New Invitation or Further Assistance?
If you’re unable to access Frog or FrogGo, or need a new Community Portal invitation email, we’re here to help!
Please complete our Frog Support Form if you:
- Need a new Community Portal invitation: You haven’t received your original invitation email, can no longer find it, or need a new invitation sent.
- Are having trouble logging in: You’re unable to access Frog or FrogGo, even after following the instructions above.
- Are experiencing other Frog issues: Something isn’t working correctly, or you need assistance with your account.
When completing the form, please provide as much information as possible about the issue, including any error messages you receive.
Our school staff will review your request and assist you with getting connected.
🙋 Frequently Asked Questions
We are introducing different levels of Frog in gradual stages.
At this stage, Staff have created classrooms with classroom information and learning resources.
Parents can:
- See Journal entries (photos)
- See classrooms for information
- See calendars and events
- receive announcements
- send and receive messages from staff/teachers
Students are not required to have Frog access yet. This will happen before the end of 2026. They can still access links for learning through the school website and their chromebooks in classrooms.
Q. Can grandparents join Frog?
A. By default, the Community Portal can only invite direct parents of students attending school. Grandparents cannot be invited to join Frog.
Q. How do I message a teacher?
A. From the Frog main page, click “Messages”, then “Add…” and search for the teacher your would like to contact.